Picnic Policies
Allowed:
- Bring their own food and drinks, free of corkage fees
- Use the grill
- Bring their pets (keep after them)
Prohibited:
- Loud music / mic volume that can disturb other guests
- Karaoke
- Outside catering
Pool Rules
- Supervision of Children: Children under the age of 13 must be accompanied by an adult.
- Proper Attire: Proper swim attire is required. No jeans or street clothes allowed.
- Shower Before Entering: Guests must shower before entering the pool area.
- No Diving: No diving is allowed in any area of the pool.
- No Running: Running or horseplay is not allowed in the pool area.
- No Glass Containers: Glass containers are strictly prohibited in the pool area.
- No Pets: Pets are not allowed in the pool area.
- No Smoking: Smoking is prohibited in the pool area.
- No Food or Drinks in the Pool: Food and drinks are only allowed in designated areas.
- Respect Other Guests: Please be respectful of other guests and keep noise levels to a minimum.
- Proper Use of Pool Furniture: Please use pool furniture appropriately and do not remove them from the pool area.
- No Rough Play: Rough play, including pushing, dunking, or wrestling, is not permitted.
- Use of Pool Facilities: Please use pool facilities (showers, restrooms, etc.) responsibly and clean up after yourself.
Guests may be disallowed entry to the pool area if they:
- Fail to Follow Rules: Guests who repeatedly fail to follow pool rules may be asked to leave the pool area.
- Are Under the Influence: Guests who appear to be under the influence of alcohol or drugs may be denied entry.
- Pose a Safety Risk: Guests who engage in behavior that poses a safety risk to themselves or others may be denied entry.
- Refuse to Comply: Guests who refuse to comply with staff instructions or requests may be denied entry.
- Violation of Policies: Guests who violate resort policies may be denied access to the pool area as per resort management discretion.

Make a Complaint
To make a complaint, simply contact us via email, phone, or our website’s contact form, providing detailed information about the issue. We’ll promptly investigate and strive to provide a satisfactory resolution, and if necessary, we’ll escalate the matter to higher management levels. Your feedback is important to us, and we’re committed to addressing any concerns you may have.